Australian Embassy
Denmark
Norway, Iceland

Passports - Frequently Asked Questions (FAQs)


Passport FAQs

Adult Renewal (PC7 form) - by mail FAQs

Child Renewal (PC8 form) - by mail FAQs

 

 

Passport FAQs
 

Who is eligible for a PC7 (streamlined renewal) application?

For an Adult passport renewal, you must be 18 years or over and have a passport that:

  • was issued when you were aged 16 or older
  • was issued on or after 1 January 2006
  • had, when it was issued, at least two years’ validity
  • has your current name, date of birth, place of birth and gender, and
  • has not been reported lost, stolen, or cancelled.

If you can answer yes to all to the above, you can find instructions on how to submit your application here. 
 

Who must complete a PC8 application?

All applicants who are not eligible for a PC7 application (above).
 

What’s the difference between passport ‘replacement’ and ‘renewal’? Which should I choose?

A replacement passport can be issued when you've changed your name or gender; your passport has run out of pages; your passport has minor damage; or if you want to update the photo of a child under 5 years. A replacement passport generally cost less than a normal passport, and in some cases is free, but it is valid only until the expiry date of the passport it replaces.

If you renew a passport, it costs the standard fee and is valid for a full five or ten years.

If you’re eligible for a replacement passport, you can choose to renew your passport instead.

In making your decision, you should take into account your individual circumstances, the validity remaining on your current passport that would transfer to a replacement passport, and the difference in fees.
 

Who can get a replacement passport?

You can get a replacement passport if your current passport expires more than two years from now, and:

You can also get a replacement passport if you want to update the photo in a passport we issued to a child in its first year of life, provided the child has not yet turned five.

To get a replacement passport for any reason, we need to see your current passport.
 

What do I need to bring to my passport interview?

  • Your completed application form

  • At least two passport photos

    • It is helpful if you can provide four photos, in case one or both photos are rejected for minor scratches, dust or other blemishes when scanned. We will return any unused photos to you with your new passport.

  • All original supporting documents

    • For a list of documents you need to bring to your appointment, see here.

  • Payment for the passport (and postage if applicable).

    • We accept Visa, Mastercard, Dankort and MobilePay. See our fees page for more information.
       

What are the requirements for passport photos?

The photo requirements for Australian passport applications are very strict.  Please ensure you obtain high-quality photographs for your application prior to attending your appointment. 

Technical information on the dimensions of the photo, acceptable lighting and other useful information can be found here.

  • You must provide two colour photographs of yourself with your passport application form.

  • The photographs must be no more than six months old.

  • We strongly recommended the photographs be taken by a professional photographer.

  • Some applications require one photograph to be endorsed by a guarantor - please read your application instructions carefully.

  • It is helpful if you can provide four photos, in case one or both photos are rejected for minor scratches, dust or other blemishes when scanned. We will return any unused photos to you with your new passport.

  • Please note: you may not wear glasses in your passport photo. A limited exemption for medical reasons may apply where supported by a medical certificate (see the photo guidelines link above).
     

How much does a passport cost?

Passport application fees are set annually in Australian dollars. Each month, the fees in Danish krone are adjusted due to variations in the exchange rate against the Australian dollar. You can collect your new passport from the Embassy or we can post it to you (a postage fee applies). 

Please note: We can only accept your application when complete, with all supporting documents and the correct passport application fee paid.
 

How long will it take for my passport to arrive?

Passports are currently taking a minimum of 6 weeks from the date of interview and payment (or receipt of a fully completed renewal application and payment form by mail) to arrive at the Embassy, once all requirements have been met. Incomplete applications will cause delays.
 

Does my passport need to be valid for more than six months to enter Australia?

No. Australia requires that your passport must be valid only for the period of your intended travel in and out of Australia. There is no requirement for your passport to be valid for six months after your travel.

However, your airline or transit country/ies may have this requirement. If so, you will need to renew your passport in time for your travel.
 

My passport has been lost or stolen

If your passport has been lost or stolen, you are required by law to report the loss or theft. This should be done as soon as practicable to your nearest Australian Embassy or Consulate.

Please note that passports resported as lost or stolen will be immediately and permanently cancelled. A cancelled passport must not be used for travel.

To apply for a new passport you will need to complete a PC8 application and book an appointment at the Embassy.

You can find more information about lost or stolen passports here.
 

I need an emergency passport

If you have an urgent need to travel, you may be eligible for an emergency passport. For an emergency passport application, you will need:

  • At least two passport photos (see below)

  • Your completed application form

  • Your current Australian passport (if not lost/stolen) and at least two forms of identity documents that combine to show your photo, signature, and current residential address

  • Evidence of the urgent nature of your request, such as flight tickets

  • Police report (if applicable)

  • Completed B11 form explaining the urgent nature of your travel.

Conditions for an emergency passport:

  • Emergency passports are only valid for up to 12 months and don’t have a chip, so some countries do not accept them. Check the visa requirements of all countries you plan to enter or transit.
  • Please keep in mind that it takes up to 48 hours to issue you an emergency passport.
  • You can apply for a full-validity passport at the same time as you apply for an emergency passport. The full validity passport would arrive in around 6 weeks.
     

Who can be my guarantor? 

If you are using the Australian Passport Renewal Application form (PC7), a guarantor is not required.

If you are using the Application for an Australian Passport Overseas form (PC8) you must provide a guarantor.  Your guarantor must complete Section 11 of the application form.  They must also endorse the back of one photo by writing "This is a true photo of [your full name]" and signing in black pen underneath. 

To qualify as a guarantor the person must:

  • not be related to the applicant by birth or marriage, and
  • be 18 years of age or over, and
  • not be in a de facto relationship with the applicant (this includes same sex relationship), nor live at the same address, and
  • have known the applicant for at least 12 months, or since birth for a child applicant who is under 1 years of age.

In addition, the guarantor must be either:

  1. An Australian citizen and holder of a current Australian passport with at least two years validity,

    or
     
  2. A foreign national currently working in one of the following occupational categories:

 Accountants

 Clerk of Petty Sessions

 Bailiffs

 Dentists

 Barristers, Solicitors and Patent Attorneys

 Teachers

 Bank Managers

 Judges

 Clerk of Petty Sessions

 Marriage Celebrants

 Chartered Professional Engineers

 Pharmacists

 Clerk of Courts

 Registered Nurses

 Registered Medical Practitioners

 Stipendiary Magistrates

 Registered Veterinary Surgeons

 Members of the Chartered Institute of Company Secretaries in Australia

 Police Officers with at least 5 years continuous service

 Public Servants who have been employed continuously for at least 5 years by their current employer

 Members currently serving in the regular Australian Defence Force with at least five years continuous service


 

What if there are no guarantors in my country?

  • If you have not spent more than 12 months in your country of residence or you do not know anyone who fits the Guarantor categories, you can get someone from another country to act as your Guarantor via email.

  • Please attach a passport photo on page 5 of the PC8 application form (where it says photo face up) and scan it and the Guarantor page (page 3 of the application, section 11) as a PDF.

  • Email the two pages to your Guarantor and have them complete the pages by hand in black pen. In the box to the right of the photo, have them write: “This is a true photo of [applicant’s full name in block letters]” and then sign it.

  • Please email the completed pages to [email protected] or bring them with you to your appointment.


 

Adult Renewal (PC7 form) - by mail FAQs
 

Do I send my current passport with the renewal application?

No.
 

Do I need to send a copy of my passport with my application?

No.

 

Where do I mail the application to?

Please send your completed application form, passport photos and completed payment authorisation form to:

               Australian Embassy Copenhagen
               Attn: Passports
               Dampfærgevej 26, 2nd floor
               DK-2100 Copenhagen Ø
               Denmark

Please don't send your passport with your application.

While your application is being processed, your previous passport remains valid until its expiry date. It will be automatically cancelled when you collect your new passport (or 30 days after we have posted it to you).
 

How will I know if the Embassy has received my application? 

When we have received and processed your application, we will email a payment receipt to the email address nominated on the application form. We will not charge your card until your application is complete, including passport photos and any supporting documents required. Incomplete applications will cause delays.
 

What if I need to travel urgently, but already mailed in my renewal application? 

Please contact the Embassy on +45 7026 3676 or email [email protected] to discuss options.
 

Will the Embassy post my new passport to me?

You can collect your new passport from the Embassy or we can post it to you if you include the postage fee on your payment authorisation form. We will send the new passport to the postal address you provided on the passport application form. If your circumstances have since changed, please contact the Embassy on +45 7026 3676 or email [email protected] to discuss options.
 

My passport has expired. Can I still renew it by mail?

If you meet all of the eligibility criteria for a PC7 renewal form, then yes, you can renew your passport by mail - even if it has expired.


 

Child Renewal (PC8) - by mail FAQs
 

Can I mail-in a first-time child passport application?

No. First time child applications must be lodged in person at your nearest Australian Embassy or Consulate. Only applicants aged 15 years or younger who have previously held an Australian passport are eligible to apply by mail.
 

Do I include my child's previous passport with the application?

No. 
 

Do I need to include a copy of my child's previous passport bio data page?

No.
 

Do I need to include a copy of my child's birth certificate?

No. 
 

Do I need to include a copy of my child's citizenship certificate?

No.
 

Who can certify both parents’ identity documents?

A list of notary publics who can certify your documents can be found on our notarial page.
 

Where do I mail the application to?

Please send your completed application form, passport photos and completed payment authorisation form to:

               Australian Embassy Copenhagen
               Attn: Passports
               Dampfærgevej 26, 2nd floor
               DK-2100 Copenhagen Ø
               Denmark

Please don't send your passport with your application.

While your application is being processed, your previous passport remains valid until its expiry date. It will be automatically cancelled when you collect your new passport (or 30 days after we have posted it to you).
 

How will I know if the Embassy has received my child's application? 

When we have received and processed your application, we will email a payment receipt to the email address nominated on the application form. We will not charge your card until your application is complete, including passport photos and any supporting documents required. Incomplete applications will cause delays.
 

Will the Embassy post my child’s new passport to me?

You can collect your new passport from the Embassy or we can post it to you if you include the postage fee on your payment authorisation form. We will send the new passport to the postal address you provided on the passport application form. If your circumstances have since changed, please contact the Embassy on +45 7026 3676 or email [email protected] to discuss options.
 

What if I cannot access the online portal to complete and print a PC8 application to renew my child’s passport?

Please contact the Embassy on +45 7026 3676 or email [email protected] for further advice.  
 

Page updated: 31 March 2023