Australian Embassy
Norway, Iceland

Visas and Citizenship

 Information regarding Visas and Citizenship


The Australian Embassy in Copenhagen, Denmark DOES NOT process visa or citizenship applications for Australia. For clients resident in Denmark, Faroe Islands, Greenland, Iceland or Norway visa processing is undertaken electronically through the online ‘eVisa’ service, or by processing centres in Australia, or by the immigration office at the Australian Embassy in Berlin, Germany.

Coronavirus (COVID-19)

Australia has strict border measures in place to protect the health of the Australian community from COVID-19. Currently, you cannot come to Australia unless you’re an Australian citizen, permanent resident or in an exempt categoryThe Department of Home Affairs looks after this entry ban. Check their Coming to Australia page for more information, including details on exemptions to the ban.

You should not book flights or make travel commitments until you have a visa to travel to Australia. The department will not be liable for any financial loss incurred by clients whose visa application was finalised later than expected or where an application is unsuccessful.



The Department of Home Affairs is responsible for all types of visa requests. For information regarding travelling to Australia and the type of visa required, consult the Department of Home Affairs’ website. All visa related questions and inquiries should be directed to the Department of Home Affairs.

  • The Australian Embassy in Copenhagen DOES NOT process visas or offer citizenship services. All visa and citizenship functions are processed electronically through the Australian Department of Home Affairs online services.
  • You can find which visa is right for you by using the Department of Home Affairs' Visa Finder and Online Enquiry Forms, or by calling the Department's Visa Service helpdesk on +61 2 61 96 01 96.

Visas for Papua New Guinea (PNG)

The Australian government assists in the issuance of visas to citizens of countries where Papua New Guinea does not have representation. As there is no Papua New Guinean representation in Denmark, Norway or Iceland, visas can be issued at the Australian Embassy in Copenhagen.
Apply for a visa for Papua New Guinea at the Australian Embassy in Copenhagen

See: PNG Information


Online-only lodgement for Visitor visa (subclass 600)

The Department of Home Affairs (the Department) is introducing 100 per cent online lodgement for Visitor visas (subclass 600). The changes will be introduced in two phases commencing from September 2021. Following these changes, paper applications will not be accepted as valid for lodgement:

  • From 30 September 2021 (phase 1), all applicants applying for a Visitor visa (subclass 600) from outside Australia in any stream must lodge their application online via ImmiAccount. Applicants applying for a Visitor visa (subclass 600) in Australia in the Tourist stream may lodge their application online via ImmiAccount or by posting their application to the Sydney office. The courier option will no longer be available.
  • From early 2022 (phase 2), all applicants applying for a Visitor visa (subclass 600) in Australia in the Tourist stream must lodge their application online via ImmiAccount.


How can I apply for a Visitor visa online?

ImmiAccount is an online service that provides a simple, efficient and convenient way to apply for a visa. You can create an ImmiAccount, select the visa type you want to apply for, attach documents, submit family applications together and pay the application fee online at

You can also get help from a family member, friend or migration agent to submit your application if required.

Australian Visa Application Centres outside Australia may also offer assisted online lodgement services, depending on local country arrangements.


Where can I get additional information?

Information about these changes will be updated on the Department’s website for each Visitor visa (subclass 600) stream page. A list of all streams is at:

Information and guidance about applying online and using ImmiAccount is available on the Department’s website at:



  • The Australian Embassy in Copenhagen DOES NOT provide citizenship certificates and applicants cannot apply for Australian citizenship through the Australian Embassy in Copenhagen.
  • The Department of Home Affairs is responsible for citizenship matters. Please visit their website for more information. 
  • For a list of Frequently Asked Questions, please click here.
  • Check information regarding Dual Citizenship here.

Digital Assistant online chat for Visa and citizenship enquiries

The Australian Government has announced it will enhance the way visa and citizenship services are delivered using the latest digital technologies. For more information visit the Department of Home Affairs website.We are currently trialling a new Digital Assistant online chat that will make it easier and faster to find answers to Australian visa and citizenship questions.

The Digital Assistant trial will be available on the Australian Government’s Immigration and Citizenship website pages ( for approximately three months. You can open the Australian Visa and Citizenship Digital Assistant by clicking on the ‘Digital Assistant’ orange tab located at the bottom right hand side of the screen on our Immigration and Citizenship webpages.

We are asking for your help to improve the Digital Assistant by using it as much as possible throughout the trial for your Australian visa and citizenship questions, and sending any feedback you have on the Digital Assistant. Feedback can be provided by clicking on the blue feedback tab at the bottom of the screen.

For more information on our trial Digital Assistant go to


Contact Us

To ensure you have the quickest, most efficient service the Department of Home Affairs encourages you to use the information already available on its website. The vast majority of queries are addressed there and that is the most effective way for you to get the information you require.

The Home Affairs website also contains a range of online tools that will help you find the information you need quickly and in line with your specified circumstances and needs. In some cases, you may be able to proceed directly to online application lodgement.

If after accessing the Home Affairs website you have further questions or require additional information, please click here for details on how to contact us.

Updated 5 October 2021