Latitude Financial Services data breach

18 April 2023

The Department of Foreign Affairs and Trade (DFAT) is aware of a cyber incident impacting Latitude Financial Services.

Copies of approximately 103,000 identity documents have been stolen from Latitude Financial. This includes a small number of passports.

Latitude Financial Services is contacting impacted customers directly and continues to investigate the matter to determine the full extent of the cyber-attack.

Foreign passports were also compromised through this cyberattack. If Latitude Financial Services have advised you that your foreign passport information was compromised, you should contact the government that issued the passport for advice on what to do.

Impacted passports are still safe to use for international travel. Your passport number cannot be used to obtain a new passport. Robust controls are used to protect passports from identity takeover, including sophisticated facial recognition technology. Further information on how your passport may be impacted can be found on the APO website.

Advice on safeguarding your personal information can be found on the APO’s webpage on protecting against scams and identity theft.

Customers can also seek help from IDCare, a not-for-profit organisation that specialises in providing advice and support to the Australian community in responding to identity theft.

Advice on how to protect yourself and your family from cyber security incidents is available on the Australian Cyber Security Centre’s (ACSC) webpage at: www.cyber.gov.au

Click here for Latitude Financial Services breach Frequently Asked Questions

Medibank Private/ahm and other data breaches

22 November 2022

Medibank Private/ahm have advised the Australian Passport Office (APO) that no Australian Travel Document information was compromised in this breach.

Foreign passports for international students were compromised through this cyberattack. Medibank Private/ahm are contacting impacted customers directly.

If Medibank Private/ahm have advised you that your foreign passport information was compromised, you should contact the government that issued the passport for advice on what to do. This is also the case for all data breaches that impact foreign passport holders, including the recent breaches at Optus and Medlab.

More information:

Medibank/ahm impacted customers:

Call Medibank on 134 148 (within Australia) or +61 3 9862 1095 (International)
Contact Medibank’s 24/7 Student Health and Support line (Medibank international students call 1800 887 283 and ahm international students call 1800 006 745).
Visit Medibank Cyber Event Updates and Support page medibank.com.au/cybersecurity
Go to ID Care’s dedicated Medibank and ahm breach response plan.
See the Australian Cyber Security Centre's Medibank Private alert.

Optus impacted customers:

Contact Optus customer service directly on 133 937 (within Australia), or +612 8082 5678 (International), or go to their Passport Information (link is external) webpage.
Go to our Frequently Asked Questions on the Optus data breach and passport information
See the Australian Cyber Security Centre's Optus data breach (link is external) alert.

Medlab impacted customers:

Contact Medlab customer service directly on +61 1800 433 980, or go to their data breach web page (link is external).