Australian Embassy
Denmark
Norway, Iceland

Overview of services

Overview of services provided by the Embassy

The Australian Embassy is accredited to Denmark, Norway and Iceland, and we provide a range of services to Australians in the region, as well as provide notarial services for those who need to submit documents to Australia.

The Embassy does not have an immigration or visa section, so we cannot assist with visa enquiries.
You can find which visa is right for you by using the Department of Immigration and Border Protection's Visa Finder.
If you have additional questions, you can contct the Department of Immigration's helpdesks via their Online Enquiry Forms or
by calling the Department's Europe Service helpdesk in London on +44 20 7420 3690 on weekdays between 14.00 - 17.00 (Copenhagen time)

 

Consular assistance

Consular staff can assist Australians overseas in accordance with the Australian Consular Service Charter.
The Australian Department of Foreign Affairs and Trade maintains a 24/7 Consular Emergency Centre, so you can always contact a consular officer if you are in urgent need of assistance.

We encourage all Australians to register their overseas travel on Smartraveller, even if you are a long-term resident. It takes a few minutes to set up a profile, but once you are set up, you can add and amend your travel dates as you go.
We also encourage you to take out appropriate travel insurance and read the Travel Advisories for information about your country of destination.

You should take personal responsibility for your travel choices, your safety, finances and behaviour overseas, including obeying the laws of the country you are visiting.

What we can do

Each case is unique and our assistance will depend on the circumstances and availability of consular resources. We may be able to:

  • issue replacement passports and travel documents for a fee
  • provide details of local doctors and hospitals in a medical emergency
  • if you are the victim of a serious assault or other crime, provide appropriate help, including details of local lawyers and details of interpreters
  • if you are arrested, visit or contact you to check on your welfare, provide details of local lawyers and details of interpreters if required and do what we can to see you are treated fairly under the laws of the country in which you have been arrested
  • provide advice and support in a wide range of other cases including the death of relatives overseas, missing persons and kidnappings
  • if you agree, we will contact friends or family on your behalf. In some circumstances we may contact your friends or family where we have been unable to get your consent
  • make special arrangements in cases of international terrorism, civil disturbances and natural disasters (fees may apply)
  • enable you to vote in Australian federal and some state elections while overseas
  • provide some notarial services, including witnessing and authenticating documents and administering oaths and affirmations (fees apply)
  • provide small emergency loans in exceptional situations (you may be required to surrender your passport and you may not be issued with a replacement until the debt is repaid).

What we cannot do

There are a range of tasks which are outside the consular role or which we do not provide for policy reasons. These include:

  • guarantee your safety and security in another country or make your travel arrangements
  • give you legal advice, interpret or translate documents, though we may provide details of local lawyers and translators
  • intervene in another country's court proceedings or legal matters including employment disputes, commercial disputes, criminal cases and family law matters or child custody disputes
  • carry out searches for missing people, which is the responsibility of local authorities
  • investigate crimes or deaths overseas, which is the responsibility of local authorities
  • get you out of prison or prevent you from being deported
  • get you better treatment in prison than local prisoners, although we may raise welfare concerns with local authorities
  • post bail or pay your fines or legal expenses
  • enforce an Australian or any other custody agreement overseas or compel a country to decide a custody case
  • pay for medical or psychiatric services or medications
  • pay your pension or social security benefits
  • arrange visas, licences, work or residency permits for other countries
  • intervene in immigration, customs or quarantine matters in other countries, or
  • store lost property.

Feedback

We welcome your comments on our services, to help us to identify areas that need improvement or where changes would make sense. Sharing your experiences may also help other Australians avoid difficulties overseas and appreciate what level of assistance can be provided. You can comment on our services by:

  • sending an email to consular.feedback@dfat.gov.au or
  • writing to us at:
    First Assistant Secretary
    Consular and Crisis Management Division
    Department of Foreign Affairs and Trade
    RG Casey Building
    BARTON ACT 0221

If you are dissatisfied with the response you receive from DFAT, you can contact the Commonwealth Ombudsman's Office in Australia.

Passport assistance

It is important to have a valid travel document in your current name. You can apply for a new passport at the Australian Embassy in Copenhagen.  If you are travelling urgently, you may need to also apply for an Emergency Travel Document. Only Australian citizens can apply for an Australian passport.

Some countries require at least six months' validity on your travel document for you, so make sure you have sufficient validity on your passport before booking your next holiday.

To apply for a new passport, you must attend an interview at the Australian Embassy in Copenhagen and you must book an appointment.
We recommend that you book at least three weeks in advance.

Consular officers aim to travel to Norway twice a year to conduct passport interview and perform notarial services. These visits will be advertised on the website, via our Facebook page and via our Vegemite email list. Visits to Iceland will be similarly advertised.

Detailed information about passport services are on our dedicated Passport's page.

Notarial services

The range of, and requirements for, notarial services are varied.  It is the client’s responsibility to know which service he/she requires. 
DFAT does not provide legal advice and the onus is on the client to present documents in the correct form and provide the correct instructions for witnessing any signatures on the documents.

The Embassy is staffed with consular and diplomatic officers, who are authorised to perform notarial services under the following legislative guidelines:
Consular Fees Act 1955
Oaths Act 1900
Statutory Declaration Act 1959 (approved witness list from Australian Attorney General's Department)

This is the list of notarial services and acts that can be performed at the Australian Embassy in Copenhagen. A more detailed description of what these entail are on our dedicated Notarial page.

  • Witnessing and taking of affidavits, oaths or affirmations.
  • Witnessing Commonwealth and State statutory declarations
  • Witnessing applications forms for, and issuing of, Certificates of No Impediment (CNI)
  • Witnessing notices of intended marriage
  • Performing legalisation of signatures and/or seals through either an authentication or an apostille
  • Certifying true copies of documents or photographs
  • Witnessing the signing of Australian forms (where permitted by Australian laws)
  • Performing legalisation of signatures and/or seals through either an authentication or an apostillle
  • Assisting with Land Transfer, property sales and mortgage documents
Notarial Disclaimer
Please ensure that documents relating to notarial services you require from this Australian Embassy are presented in the correct form and that you provide the correct instructions for witnessing any signatures on the documents. If you are unsure of the legislative requirements relating to witnessing signatures on a particular document, you should seek independent legal advice. Please note, by witnessing a signature on a document neither the Australian Government nor the Australian Embassy in Denmark guarantees the legal effectiveness of the document or the accuracy of its contents.

 

Updated/reviewed  2 August 2017